SHIPPING & DELIVERY

Due to COVID-19, some carrier services are experiencing delays. We appreciate your understanding and patience and are doing our best to ship all orders on time.

FREE SHIPPING

HONG KONG & MACAU: HKD250 or above.

OTHER COUNTRIES: HKD800 or above.

SHIPPING FEE

HONG KONG & MACAU: HKD30 for orders under HKD250.

MAINLAND CHINA & TAIWAN: HKD95 for orders under HKD800.

(Please note: According to TAIWAN Customs, receiver needs to provide their Full Name in Chinese and ID number based on their ID card for courier purposes.)

OTHER COUNTRIES: HKD250 for orders under HKD800.

CUSTOMS DUTIES

Shipments from JAMA BASICS are delivery duty unpaid. Any and all customs or import duties are charged once the package arrives at its destination. Customers are responsible for these charges.

If customers refuse to accept packages due to import duties or taxes, customers must take full liability for all return shipment costs, customs charges and handling fees.

JAMA BASICS cannot declare purchased items as gifts or declare an amount lower than the actual product price.

ASIA

HONG KONG

INDIA

INDONESIA

JAPAN

MACAU

MAINLAND CHINA

MALAYSIA

PHILIPPINES

SINGAPORE

SOUTH KOREA

TAIWAN

THAILAND

VIETNAM

NORTH AMERICA

CANADA

UNITED STATES OF AMERICA (7 - 20 Business Days)

OCEANIA

AUSTRALIA

Estimated Shipping Time

HONG KONG / MAINLAND CHINA / MACAU / TAIWAN - 3-5 Business Days.

OTHER COUNTRIES - 7-14 Business Days, Unless Otherwise Stated.